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Can I use R&J Engineering Supplies Ltd securely?
R&J Engineering Supplies Ltd never pass any details onto a third party and keep your details private. We also ensure that you checkout in a secure environment using Secure Socket Layer (SSL).  
R&J Engineering Supplies Ltd is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations.

How does R&J Engineering Supplies Ltd use my personal data?
The personally identifiable information that you voluntarily provide to us will be used to process your orders, notify you about new services or special promotional programs, send you offers or information. We may contact you if we have questions about your order or to notify you of the status of an order. The personally identifiable information that we store in cookies is used to track your activity at our web site and to remember your individualised settings (such as your password, your online shopping cart, and the configuration of your Internet browser software) to make your visit more convenient and to make it unnecessary for you to re-enter such information when you make return visits to our site.

Which types of payment does R&J Engineering Supplies Ltd accept?
There are several methods of payments, the most popular being credit/debit card via Barclaycard Merchant Services or Paypal which are both totally secure.You can also place orders using a trade account. For more information on this facility please send your email to    

What are the opening times?
Our Trade Counter trading hours are 8am - 5pm
Tyseley
Unit 29, James road
Tyseley
birmingham
B11 2BA

0121 444 5391

Bromsgrove
Unit 60
Sugarbrook Road
Bromsgrove
B60 3DN

01527 386066

Online orders are dispatched during trading hours Monday to Friday . No dispatches on Bank Holidays,Saturday and Sundays.  All orders placed before 4.00pm will be dispatched same day.

Can my delivery address and billing address be different?
Yes, you will be able to do this during the checkout process.

What is the latest order time for next day delivery?
The deadline for Next Day Delivery is 4pm, which means orders placed after 4pm will be dispatched the next day. If Next Day Delivery is selected on a Friday after 4pm, your order will be despatched on the Monday. If a Saturday delivery is required, Please e-mail sales@rjengsupplies.co.uk for a quote. Please note that some products may have different delivery deadline times which will be stated.

Can I use R&J Engineering Supplies Ltd securely?
R&J Engineering Supplies Ltd will never pass any details onto a third party and will always keep your details completely secure. We also ensure that you checkout in a secure environment using Secure Socket Layer (SSL). 

What happens if I reject a parcel?
If you reject a parcel or refuse to sign for a parcel delivered by UPS, you will be subject to a £5 administration charge. This is to cover the return costs.
 
What if I cannot find the bearing I am looking for?
As we have access to literally millions of bearings it can sometimes be difficult to find the one you are looking for.  If this is the case then please email sales@rjengsupplies.co.uk with details and we will be back shortly with your answer.
 
I’ve ordered too many or the wrong type?
We will accept goods back if ordered incorrectly but will not credit any carriage charge associated with the order.  It will be your responsibility to pay for the cost of the return carriage.
 
How can I receive information on special offers from yourselves?
The best way is to subscribe to our newsletters that we send out periodically through the year which run special promotions depending on the time of year.  Or hit “SUBSCRIBE” and then enter your email address.