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FAQ Page

Can I use BestBearingsOnline securely?
BestBearingsOnline never pass any details onto a third party and keep your details 110% private. We also ensure that you checkout in a secure environment using Secure Socket Layer (SSL). This way you will never accidently reveal any personal information on BestBearingsOnline using an insecure connection. 
BestBearingsOnline is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations.

How does BestBearingsOnline use my personal data?
The personally identifiable information that you voluntarily provide to us will be used to process your orders, notify you about new services or special promotional programs, send you offers or information. We may contact you if we have questions about your order or to notify you of the status of an order. The personally identifiable information that we store in cookies is used to track your activity at our web site and to remember your individualised settings (such as your password, your online shopping cart, and the configuration of your Internet browser software) to make your visit more convenient and to make it unnecessary for you to re-enter such information when you make return visits to our site.

Which types of payment does BestBearingsOnline accept?
There are several methods of payments, the most popular being credit/debit card via Sage Pay or Paypal which are both totally secure. In addition, payments can be made by cheque or bank transfer although you will have to confirm this with BestBearingsOnline first by emailing payments@bestbearingsonline.co.uk  You can also place orders using a trade account. For more information on this facility please send your email to tradeaccounts@bestbearingsonline.co.uk   

What are the opening times?
Because we are a web-based company there is normally someone checking the orders and incoming emails 24 hours a day. We will dispatch every working day including Saturday mornings. No dispatches on Bank Holidays or Sundays.  All orders placed before 5.00pm will be dispatched same day, sometimes later depending on work load/volume.

Can my delivery address and billing address be different?
Yes, you will be able to do this during the checkout process.

What is the latest order time for next day delivery?
The deadline for Next Day Delivery is 5pm, which means orders placed after 5pm will be dispatched the next day. If Next Day Delivery is selected on a Friday after 5pm, your order will be despatched on the Monday. We can also dispatch on a Friday for Saturday morning delivery but that is charged extra. Please note that some products may have different delivery deadline times which will be stated.

Can I use Best Bearings Online securely?
BestBearingsOnline will never pass any details onto a third party and will always keep your details completely private. We also ensure that you checkout in a secure environment using Secure Socket Layer (SSL). This way you will never accidently reveal any personal information on BestBearingsOnline using an insecure connection.

What happens if I reject a parcel?
If you reject a parcel or refuse to sign for a parcel delivered by UPS, you will be subject to a £5 administration charge. This is to cover the return costs.
 
What if I cannot find the bearing I am looking for?
As we have access to literally millions of bearings it can sometimes be difficult to find the one you are looking for.  If this is the case then please email Sales@bestbearingsonline.co.uk with details and we will be back shortly with your answer.
 
I’ve ordered too many or the wrong type?
We will accept goods back if ordered incorrectly but will not credit any carriage charge associated with the order.  It will be your responsibility to pay for the cost of the return carriage.
 
How can I receive information on special offers from yourselves?
The best way is to subscribe to our newsletters that we send out periodically through the year which run special promotions depending on the time of year.  Or hit “SUBSCRIBE” and then enter your email address.